Our training courses for the introduction of DISPONIC are individually tailored to our customers. We will go through the various work steps with you online or on site. After the training, you have the opportunity to speak directly to a competent contact person via the hotline number as part of the hotline contract.

The hotline service includes telephone support and services by e-mail as well as remote maintenance (remote support) during Bite AG’s normal business hours. These are from Monday to Friday from 9.00 am to 5.00 pm.

In order to use the hotline service, DISPONIC users must attend a training course on the relevant topics.


Included in the hotline service flat rate is support with:

  • troubleshooting (if a check mark is missing, filters are set…)
  • the receipt of error messages
  • Developing, setting up and explaining workarounds in the event of an error
  • Tips for practical work
  • Brief assistance/support to find the right path (up to 15 max. minutes)


Not included in the hotline service flat rate are services such as:

  • Telephone or online training
  • Induction of new employees
  • Installation of DISPONIC
  • Changes to hardware, server, network, firewall or other products not supplied by Bite AG
  • Support with the installation of updates
  • Data transfer / migration of data
  • Setting up the software
  • Setting up payroll accounting (wages and invoicing)
  • Customization of reports
  • Troubleshooting that is not directly related to DISPONIC (server, network, firewall, Windows, etc.)
  • Assistance/support, which is approx. 15 minutes and thus enters the area of service management/training.
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